Your search resulted in 3 "Call Center Representative" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: Call Center Representative
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What does an Emergency Service Representative do?
- Under general supervision: answers emergency lines, the Control Center telephones and address customer inquiries in accordance with established policy and practices
- Creates Dispatch and Emergency orders in response to customer calls
- Assists in preparing and distributing internal and external reports and notifications and perform call outs for additional personnel
- Receives and records information and completes dispatch orders; handles unlocks as required under established policy; performs difficult clerical and office work calling for some judgment and responsibility which may include, but is not limited to, typing, filing and operating teletype
- Will, when assigned, perform outbound calls, or call backs to customers.
- Assists customers with account matters including, but not limited to, payment agreements and medical notes
- This is a shift position
What does it take to be an Emergency Service Representative?
Required:
- High School or an Equivalency Diploma and one of the following is required: at least one (1) year of customer service experience or at least one (1) year of clerical experience or at least one (1) year of utility experience.
- Must have the ability to type, use a computer, telephone, and office equipment
- Qualified candidates will be required to interact with the public and have sound judgement, excellent initiative, and communication skills
- Must be willing to work rotating shifts including nights, weekends, and holidays
- Must possess and maintain a valid driver’s license
Preferred:
- Prior customer service experience or call center experience
Applications will be accepted until April 19, 2024.
All incumbents start at the same pay rate per the collective bargaining agreement.
Pay Rate: $33.05-38.25 hour
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/30/24
Benefits:
- Competitive Compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Paid Holidays and Vacation
- Wellness Reimbursement Program
What does a Part Time Customer Service Representative do?
Part Time Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The work week may be scheduled anytime between the hours of 8:00am and 6:30pm Monday through Friday and 9:00am to 1:15pm on Saturdays. The typical work schedule is determined by our management team and can vary considerably throughout the year.
Work may include, but not be limited to:
- Communicating with and assisting our customers via the phone and in person
- Collecting, confirming, analyzing, and summarizing information and data from various sources
- Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment
- Preparing and maintaining files and reports
What does it take to be a Part Time Customer Service Representative?
Required:
- High school diploma or equivalency diploma
- Must possess and maintain a valid driver’s license
- Proficient computer skills; ability to type, use a computer, telephone and office equipment
- Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills
- Ability to work well with other people and interact with the public in a courteous and businesslike manner
- Professional telephone etiquette and demeanor
Preferred:
- Prior customer service and/or call center experience
- Bilingual in English and Spanish
Applications will be accepted until May 03, 2024.
All incumbents start at the same pay rate per the collective bargaining agreement.
Pay Rate: $29.37 to $34.93 / hour
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time, Part Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/30/24
Benefits:
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with substantial company match
- Life and travel insurance
- Tuition assistance
- Wellness reimbursement program
- Paid holidays and vacation
What is a SAP Functional Analyst?
SAP Functional Analysts work within the Information Technology group which supports the company’s Information Technology infrastructure and applications and maintains a high availability operation. A SAP Functional Analyst has a deep understanding of the SAP software and works closely with the business to ensure business needs are being met. A Customer Service SAP Functional Analyst collaborates with the Contact Center and Customer Experience teams to understand business processes and ensure that the SAP software is configured and designed to best meets the needs of customers and the business.
What does a SAP Functional Analyst do?
- Actively participates in all stages of the Software Development Lifecycle, including planning, analysis, design, requirements definition, functional design, development, testing, implementation, and training for solutions.
- Demonstrates a high-level understanding of standard data structures and processes for assigned system(s)
- Conducts system performance analysis, troubleshooting, and supports software installations
- Maintains functional and technical specification documentation in alignment with business requirements.
- Performs quality assurance and functional unit testing for assigned system(s)
- Builds professional relationships with management, business representatives, and team members to ensure delivery of proposed solutions meet business needs
- Provides support for storm/emergency restoration efforts
What does it take to be a SAP Functional Analyst?
Required:
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology or related field of study. In lieu of a bachelor’s degree, candidates with an associate’s degree in the aforementioned fields and 3+ years of related experience and candidates with a high school diploma or equivalency degree and 5+ years of related experience will be considered.
- Excellent interpersonal, verbal, and written communication skills; ability to interact effectively with individuals at all levels
- Ability to quickly troubleshoot problems that may arise in work products and partner with analysts to identify and implement solutions; determine root cause and research potential solutions
- Ability to understand business functionality and translate it into process flow diagrams, application requirements and system design
- Must act as a role model for technical competence, helpfulness, facilitation of learning, and teamwork
- Must take responsibility for personal learning, development, and time management, and set achievable and meaningful work jobs while managing personal targets
- Must demonstrate commitment to organizational values including performing to a high ethical standard while focusing on integrity, collaboration, and teamwork in all efforts
- Must be able to work off-hours and weekends when required and be available for scheduled 24/7 callout support
- Valid driver’s license
Preferred:
- Master’s degree in Computer Science, Management Information Systems, or Information Technology field
- Experience with the SAP S/4 Hana platform
- Experience with SAP’s C4C or CRM applications
- Experience as a business analyst, functional analyst, or software developer
- Experience in energy & utilities or service industries
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Pay range: $69,800 – $163,800
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
[DM1]Update min
[RM2]???
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/22/24